Privacy Policy

Last updated: June 10, 2026

Ecomholders (“Ecomholders,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit ecomholders.com, contact us, purchase our services, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

Information You Provide

When you contact us, request a quote, purchase a service, or work with us on a project, you may provide:

• Your name

• Email address

• Telephone or WhatsApp number

• Billing information

• Business or store name

• Shopify store URL

• Product links and supplier links

• Product images, videos, logos, and brand materials

• Store access information that you voluntarily provide

• Project instructions, preferences, and communications

• Any other information you choose to send us

Payment Information

Payments may be processed through third-party payment providers.

We do not normally store your complete credit-card or bank-account information. Payment providers process this information according to their own privacy policies and security procedures.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Pages viewed

• Referring website

• Approximate location

• Date and time of visits

• Website interaction and usage information

This information may be collected through cookies, analytics tools, pixels, and similar technologies.

2. How We Use Your Information

We may use your information to:

• Respond to questions and service enquiries

• Provide quotes and process orders

• Deliver product-page design and related services

• Communicate with you about your project

• Request the materials or access needed to complete your project

• Process payments and issue invoices

• Provide customer support and revisions

• Improve our website, services, and customer experience

• Protect our website and business against fraud or misuse

• Maintain business and accounting records

• Comply with legal and regulatory obligations

• Send service-related communications

• Send promotional communications where permitted by law

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided or contacting us directly.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we may process your information because:

• It is necessary to provide a service or fulfil a contract with you

• You have given us consent

• We have a legitimate business interest in operating and improving our services

• We must comply with a legal obligation

• It is necessary to establish, exercise, or defend legal claims

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Remember user preferences

• Understand website traffic and usage

• Measure marketing performance

• Improve website content and functionality

• Help prevent fraud and abuse

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functions.

Where required, we will request consent before using non-essential cookies.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

• Website hosting providers

• Shopify and Shopify-related applications

• Payment processors

• Analytics providers

• Email and communication platforms

• Cloud-storage providers

• Contractors or service providers involved in completing your project

• Accountants, lawyers, or professional advisers

• Government authorities when legally required

These parties may only receive the information reasonably necessary to perform their services.

We may also disclose information where necessary to:

• Comply with applicable law or a lawful request

• Protect our rights, customers, property, or security

• Investigate fraud, abuse, or violations of our terms

• Complete a merger, acquisition, sale, or restructuring of the business

6. Shopify Store Access

Some projects may require temporary access to your Shopify store, theme, applications, or related accounts.

Where access is provided:

• We will use it only for the agreed project

• You remain responsible for controlling user permissions

• We recommend using Shopify collaborator access instead of sharing your primary password

• You should remove our access after the project is completed

• We will not intentionally modify areas outside the agreed project scope

You should not send highly sensitive login credentials through insecure communication channels.

7. Project Materials

You may provide product images, videos, supplier information, branding, copy, customer reviews, or other materials.

We use these materials to deliver the requested services. You remain responsible for confirming that you have the necessary rights and permissions to use and share them.

Unless you request confidentiality in writing, we may display completed work in our portfolio, website, advertisements, or social-media accounts after the relevant store or page has been made publicly available.

You may ask us not to publicly display your project before work begins.

8. International Data Transfers

Our service providers may operate in different countries. As a result, your information may be processed or stored outside your country of residence.

Where required, we take reasonable steps to ensure that international transfers are handled using appropriate legal safeguards.

9. Data Retention

We keep personal information only for as long as reasonably necessary to:

• Complete your project

• Provide support

• Maintain transaction and accounting records

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Project files may be deleted after a reasonable period. You are responsible for saving final copies of all delivered work.

10. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Object to or restrict certain processing

• Withdraw consent

• Request a portable copy of certain information

• Opt out of certain marketing communications

• Submit a complaint to a relevant data-protection authority

To exercise a privacy right, contact us using the details below. We may need to verify your identity before processing your request.

12. Children’s Privacy

Our services are intended for business owners and individuals who are legally able to enter into contracts.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

13. Third-Party Links

Our website may contain links to Shopify stores, social-media services, payment providers, and other third-party websites.

We are not responsible for the content, security, or privacy practices of third-party services. You should review their respective policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after an update means that you acknowledge the revised policy.

15. Contact Us

For privacy-related questions or requests, contact:

Ecomholders
Legal business name: Ecomholders
Email: hello@ecomholders.com
WhatsApp: +1 225 258 1413